Chat Opportunity!

Drama Fever is looking for a Customer Service Representative to respond to chat and email inquiries from their customers.

You Must 

• You have excellent customer service skills
• You have excellent written and interpersonal skills
• You work quickly, independently and with great attention to detail
• You are committed to providing a consistently high level of support

What You'll Do

• Respond to customer emails related to viewing online video and subscription related issues following pre-established, internal guidelines
• Respond to chat inquiries regarding DramaFever Premium subscriptions
• Escalate technical issues to Customer Support Manager and other teams internally as necessary
• Track user concerns and feedback for weekly reporting and to ensure customer resolution/satisfaction

This position is part-time. We are looking for someone that can work remotely during evening/night and weekend hours. Your location doesn't matter, but you must have access to a reliable internet connection and be able to have periodic virtual meetings with the Community Support Manager.

For more information or to apply CLICK HERE. 

Good luck!