Friday, July 11, 2014

Chat Opportunity!




Drama Fever is looking for a Customer Service Representative to respond to chat and email inquiries from their customers.

You Must 


  • You have excellent customer service skills
  • You have excellent written and interpersonal skills
  • You work quickly, independently and with great attention to detail
  • You are committed to providing a consistently high level of support

What You'll Do

  • Respond to customer emails related to viewing online video and subscription related issues following pre-established, internal guidelines
  • Respond to chat inquiries regarding DramaFever Premium subscriptions
  • Escalate technical issues to Customer Support Manager and other teams internally as necessary
  • Track user concerns and feedback for weekly reporting and to ensure customer resolution/satisfaction

This position is part-time. We are looking for someone that can work remotely during evening/night and weekend hours. Your location doesn't matter, but you must have access to a reliable internet connection and be able to have periodic virtual meetings with the Community Support Manager.


For more information or to apply CLICK HERE

Good luck! 

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